FAQ
Q: What is Rhinestone? How do they compare to diamonds?
A: We use rhinestone to make most of our products. Rhinestone is a diamond simulant, or lab-made diamond. Rhinestone is much cheaper than diamond, while it still has the same shine and looks as a real diamond, making it almost indistinguishable, and a great option for people who don't want to break the bank.
Q: Can I trust that the jewelry I purchase from your store is of high quality?
A: Absolutely. We stand behind the quality of our jewelry, and each piece is carefully made to withstand the test of time and always shine bright.
Q: What types of jewelry do you offer?
A: We offer a wide range of jewelry, including chains, bracelets, rings, watches, and earrings.
Q: How long does it take for my order to arrive?
A: Shipping times can vary depending on the product and the supplier's location. We provide estimated shipping times for each product on its product page. However, please note that unexpected delays can sometimes occur due to factors beyond our control, such as customs or weather conditions.
Q: Where do you ship to?
A: We ship worldwide! However, please note that some products may not be eligible for shipping to certain countries due to various restrictions.
Q: What payment methods do you accept?
A: We accept major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments through Google Pay, Apple Pay, and other third-party payment processors.
Q: Can I track my order?
A: Yes, you can track your order using this link: https://icefallshop.com/apps/track123 and entering the tracking number provided in your shipping confirmation email.
Q: Is this a dropshipping store?
A: Yes, this is a dropshipping store. We work with various suppliers and manufacturers to fulfill orders directly to our customers.
Q: How can I contact customer support?
A: You can contact our customer support team in the chatbox on the bottom right hand of your page. Or, you can email us at icefallshop@gmail.com.
Q: Where are the policies?
A: You can find all our policies at the bottom of the website page.